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Shipping & Returns

Shipping

  • Domestic Orders
    • We offer UPS Ground or UPS 2nd Day
    • Orders ship within 5-7 business days. Please allow 3-5 business days for Ground delivery. 
  • International Orders
    • We offer UPS Worldwide Saver and Worldwide Express
    • International shipping time is determined at checkout
    • Orders ship within 5-7 business day. Please allow 7-10 business days for Worldwide Saver delivery
    • Please note international packages may be subject to duties and taxes. The limits for duty-free packages are determined by your local customs authorities. Please check their website for more info.
    • Please note- international shipping costs have increased and delays have been reported in delivery time due to COVID-19.
  • We appreciate your patience and understanding as we continue to expand our capabilities and navigate these strange times. Feel free to reach out at info@shopfuturepresent.com if you have any additional questions.

Returns

*Please note hats all hat sales are final. They are adjustable and one size fits all. 

Once you have received your order, you have 14 days to make a return or exchange. Please follow the below steps:

1. Send an email to returns@shopfuturepresent.com with your order number, the item(s) you want to send back and if you would like to make an exchange. 

2. Once the return or exchange is accepted, you will receive an email with the prepaid return label and the return invoice. Please include invoice inside the box and attach prepaid label to outside of box. 

3. The returned articles should be packaged in original condition with their tags attached. 

*Please note a $5 restocking fee will be deducted from your refund when the return is processed.

If you want to make an exchange for another size, you will need to follow the above steps to make a return and place a new order. Your exchange will ship once we receive the return in original condition. Please email us at info@shopfuturepresent.com to get a refund on the shipping costs that may be added to your second order.